Domino's Pizza Bracken Ridge

Reviews about Domino's Pizza Bracken Ridge

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  By David Fyall
  My wife called the store to order 6 pizzas for pick up Saturday night just past. After being told that they will be ready for pick up in 15-20 minutes. Arrived at the store 20 minutes later to pick up my order. Seeing my name was not on the display tv to say what stage my order is at I then ask the guy behind the order desk and he says that my name isnt on the list and the only 6 pizzas that have been order is by a different name. He then said just wait as it may not haven been put through yet to be cooked. I took a step back and went fair enough you are pretty busy... 10 minutes later i go up and ask and said look this was ordered (at this time point to the call history on my mobile that states time and date) I ask was there a pizza on the other ordered that was vegetrian and a pizza with no cheese? He then said no. So i ask to see the order sure enough it has the pizzas that we ordered including the vegetrian and a pizza with no cheese (a friend cannot eat diary). Getting a little fustrated i asked him why did you answer that question not knowing the correct answer and how did you get the names wrong when we called for pick up? No answer... He then gave me the pizzas and then I had to ask him again... We got the deal with the 2 free cokes and garlic bread which then he grabbed and handed over (Dominos what is your procedure in training staff in customer service? Cause this lad had no idea - now dont blame the guy who served me - is the owner/manager doing their job to insure that all their staff are up to level to deal with customers?) I thought i would just leave as i had guests and kids waiting for their meal. Get home and there is a pizza missing and we had been given an incorrect one. I call the store up again (had to call mutiple times due to lines being busy... Fair enough everyone is calling you guys) got through to the guy again explained to him what has happen and asked him can he please arrange to deliver the pizza as he incorrectly forgot to add it to our original order sand after the wait and confusion at your store when i drove there... Then tells me no the manager says you have to come back and pick it up (the tone from him was like it was my fault that i stuffed the order up) i then stated no you stuffed the order up you should fix it?! Still he said no. Then hesaid i have to bring the incorrect pizza back in exchange (fair enough) and for your trouble will give you a gralic bread for free... Speechless i thought i'll just go there, drop off there pizza and then had to wait another 15 minutes to be given the replacement with no garlic bread... I then had to ask again what about the garlic bread for your stuff up? Handing it to me like i was the one at fault for the stuff up...
  Buddy when you answer the phone to take someones order make sure to listen to what your customer is ordering and who its from. Then to make sure you have ticked all the boxes go over the order with the person on the phone just to maker sure it is correct, then confirm the name picking the pizzas up.
  If you follow these steps I am sure you wont have any upset customers like myself saving time and money for all parties involved. If customer service is not your thing then i suggested find a different line of work which doesnt include dealing with the public.
  So after that experience and living in Bracken Ridge for 3 years i asked myself the question why havent we been here before? Well after that experience i can see why we never went to Dominos in Bracken Ridge
  July 31, 2016